PRIVACY POLICY

Les 100 Ciels is committed to protecting the privacy and personal data of our site visitors and customers. The Les 100 Ciels team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

YOUR CONSENT
We will not sell your name, address, e-mail address, credit card information or personal information to any third party and if we need to do so, we will only carry out such activity with your permission.
COMMUNICATION & MARKETING
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Les 100 Ciels.

All Les 100 Ciels Account members have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us:

  • You can opt-out by updating your settings in 'Your Details' in 'Your Account' on the Les 100 Ciels website.
  • You can also click on the "unsubscribe" link in any email communications which we might send you.
COOKIES
A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types, each of which is outlined below.
CATEGORY 1: Strictly Necessary Cookies
These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.
CATEGORY 2: Performance Cookies
This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
CATEGORY 3: Functionality Cookies
These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates. For example our Saved Items feature, utilises a cookie to remember the products which you have expressed a wish to save whilst browsing our website.
CATEGORY 4: Targeting Cookies Or Advertising Cookies
These remember choices you make such as language, search parameters These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers to provide you with more personalised adverts from us when visiting other websites.
PROTECTING YOUR SECURITY
We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.
TRANSFERS OF YOUR INFORMATION
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for Les 100 Ciels.. Such processing may, for example, be required in order to fulfill your order, process your payment details or provide support services.

We will do our utmost to protect your personal data. Once we have received your information, we will use strict procedures and security features to safeguard against unauthorised access.

DISCLOSURES OF YOUR INFORMATION
We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:
  • in the event that Les 100 Ciels sells or buys any business or assets;
  • if Les 100 Ciels or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Les 100 Ciels, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction
YOUR DETAILS
If you wish to access and amend or delete the details you have submitted to Les 100 Ciels you may do so by contacting us via the e-mail address or mailing address given below. Our security procedures mean that we may request proof of identity before we reveal information.

You have the right to erase any personal data processed by Les 100 Ciels at any time except for the following situations

  • You have an ongoing matter with Customer Service
  • You have an open order which has not yet been shipped or partially shipped
  • You have an unsettled debt with Les 100 Ciels, regardless of the payment method
  • If you are suspected or have misused our services within the last four years
  • If you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules
CONTACTING US
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the Les 100 Ciels team, who will be happy to answer any questions you may have.

You can either contact us at customerservice@les100ciels.com 
by telephone at 020 3819 0983
.


You can also write to us at :


Neo-Concept UK Ltd
20 South Molton Street
London
W1K 5QY
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